Privacy Policy

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1. About this Policy

1.1. This is the Privacy Policy ("Policy") of Arsuk Online, under Arsuk Group Limited. 1.2. This Policy covers the collection, storage, retention, and use of your personal data. 1.3. We have updated this Policy to comply with the General Data Protection Regulation ("GDPR") effective from May 25, 2018. 1.4. We encourage you to read this Policy thoroughly. 1.5. By using our website (www.arsukonline.co.uk), you confirm that you have read, understand, and agree to the terms of this Policy. 1.6. This Policy only applies to this website and does not cover any other associated company or business website. 1.7. This Policy was last updated on 06 October 2024.

2. Why do we have a Policy?

2.1. This Policy provides information on how we collect and process your personal data when you purchase our products, create an account, contact customer services, or visit our website. 2.2. We receive personal data from our customers in various forms, such as phone numbers, postal addresses, email addresses, or bank details. It can also include more discreet information like when and how often you use our website. 2.3. We aim to be transparent in helping you understand how we use your personal data. 2.4. Transparency in how we use your personal data is a core requirement under GDPR.

3. What is Personal Data?

3.1. Under GDPR, personal data is defined as "any information relating to an identified or identifiable natural person." 3.2. A natural person is defined as someone "who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, or an online identifier." 3.3. This means any data provided by you as an individual is considered personal data, even if it's shared for professional reasons. 3.4. Personal data includes names, addresses, phone numbers, IP addresses, and all information connected to your customer account with Arsuk Online. 3.5. GDPR applies to both electronic and manual paper-based systems.

4. The Personal Data We Collect and Process

4.1. Details of when we collect data, the types of data we collect, and the justification for processing it are outlined in the Schedule of this Policy.

5. How We Use Your Personal Data

5.1. We will only use your personal data for:

• Purposes to which you have expressly consented.
• Fulfilling a contract with you or supplying goods.
• Legitimate business interests. 5.2. We will never share your personal data with third parties. The personal data you provide is used solely to:
• Set up and manage your account.
• Supply products you have ordered.
• Process payments.
• Contact you about product recalls.
• Provide marketing information when you’ve given consent.
• Improve our services to you, including sending promotions or product updates.

6. Retention of Your Personal Data

6.1. We only collect the minimum personal data required to fulfill our contract with you. 6.2. Data is collected for efficient order processing, delivery, and product safety information. 6.3. Personal data is kept for as long as necessary for the purpose it was collected. It is then deleted or anonymized.

7. Access to Your Personal Data

7.1. Under GDPR, you have the right to:

• Obtain confirmation whether your personal data is being processed.
• Access any personal data held by Arsuk Online. 7.2. Generally, access to your data is free, but a reasonable fee may apply in cases of unfounded or excessive requests. 7.3. We aim to provide requested information within one month but may extend this period by two months for complex cases. 7.4. For unfounded or excessive requests, Arsuk Online may charge a fee or refuse to respond, explaining the reason for refusal.

8. Data Controller

8.1. Arsuk Online, a part of Arsuk International Limited, is the data controller. 8.2. For any queries or subject access requests, please email us at support@arsukonline.com.

SCHEDULE